What is Maison MAC’s returns policy?
If you were to find any faulty / bad condition on the products you receive or if we have sent the wrong products, we will exchange your product for the new one.
However, there are certain situations where the exchange of products is acceptable:
- To request exchanges, please contact our Customer Service (CS) via WhatsApp or Email, as soon as possible, within 24 hours after the package arrives at your address.
- Conditions for exchange:
- Items must be returned unworn and unused, with all tags attached and the original packaging included. Items received without tags will not be accepted.
- Please attach an unboxing video when the package arrives.
- Please attach a picture of the damaged clothes.
- The products that we accept to exchange are when it is ripped, dirty, and does not accurately follow the measurement / description / images stated on the product page
- SALE items are final and cannot be exchanged or refunded.
- We will verify and inspect returned products, and reserve the right not to accept the exchange or return under the conditions stated above. Maison MAC reserves the right to refuse an exchange or refund on returned items.
- When the exchange request is verified by our CS, you can then return the product to our HQ.
- Items must be shipped back for return not more than 2 days after the package arrived at your address. Return items are to be shipped back to our headquarters in Tangerang.
- The new product will be sent back to the customer according to our pre-order process (5 working days).
- Shipping and handling costs for returning the item/s will be at Maison MAC expense.
Please do not hesitate to contact our Customer Service for more information
contact@maisonmac.com
(+62 819-840-646)
MAISON MAC CUSTOMER SERVICE RETURN CENTER:
Jl. Kenikir No. 33
Rempoa, Kec. Ciputat Tim. Kota Tangerang Selatan Banten 15412
(+62 819-840-646)
Happy Shopping!