How to shop and place an order
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a Maison MAC account.
I’ve forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive Maison MAC email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
How do I place an order on your website?
- Choose a category or brand from the top navigation menu or search to explore a specific style or brand
- Select your desired item and click Add To Cart. Once you’ve added all items, it’s time to checkout
- Sign in to your account or, if you’ve not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I place an order over the phone?
Yes. Our Sales Assistants are happy to assist you with this. Please contact us through the chat feature.
Can I cancel my Maison MAC order or make changes to it?
Once the order has been paid successfully, it cannot be canceled. What you can do is contact us through chat and change the size/color with the same article 5 hours after the payment is confirmed (if the stock is still available).
Product availability, authenticity and pre-owned items
Are Maison MAC items ready stock?
Our products are ready stock items and pre-order items (with 5 working day periods). The status of all items whether its pre-order or ready stock will be stated in the description box.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.
Are Maison MAC items guaranteed authentic?
100% guaranteed authenticity coming from the brands.
Are Maison MAC items available offline?
Yes. Our Offline Store is located at:
Jl. Kenikir No. 33
Rempoa, Kec. Ciputat Tim. Kota Tangerang Selatan Banten 15412
However, it is an appointment only visit. You can chat with our admin via WhatsApp (+62 819 840 646) for further assistance.
How will my order be packaged?
Your order will be carefully prepared in a protective Maison MAC package.